Refunds can only be processed within 15 days of plan purchase from us. Customers are not eligible for a refund under the following conditions:
- If the problem has been resolved.
- If we have not received a written request for a refund, sent to us, prior to the expiry date mentioned in the plan, we will presume that the problems have been resolved.
- If we resolved one or more issues, and the customer confirms this in his/her feedback email, then charges for the support fee and the cost of software license (per computer or device) will not be refundable under any circumstances.
- If our company has been able to resolve one or more issues after 15 days of plan purchase, and customer still wants to cancel the plan, then an amount per incident will be deducted from the total cost in addition to the setup fee and software license cost.
- Once software, antivirus product(s) have been delivered to the customer in an email and has been installed on the customer’s computer or laptop.
- Customer’s change of mind will not be sufficient to warrant a refund.
- Once the customer replies to our payment authorization email with, “I authorize them”, in his/her mail or through electronic signed document reply, he/she is bound to our refund policy.
A customer will be eligible for a refund if any of the following criteria are met:
- if our company has not been able to resolve at least one issue for you within the first 15 days of your plan.
- we may, at its sole discretion, and on a case by case basis, agree to a refund of support plan charges, after deducting the setup fee and the cost of any paid anti-virus, and any other paid software which has been provided free of cost with the plan.
- The problem is out of the scope of the specific plan.
- Customers have all the pre-requisites which were required to resolve the issue, and the problem was not resolved.
- Within 48 hours of the issue resolution, and a confirmation from the customer after the issue was last worked on by us.
- The refund will be processed only after receiving a written request by the customer sent to our mail along with the reason for a refund.
*Under no circumstances will the amount of the refund/claim exceed the amount paid by the customer to us.
